Terms of service

Last Updated: 25/10/2026

1. Introduction and Acceptance

Welcome to ZUPPIO, available at ZUPPIO.SHOP

These Terms of Service ("Terms") govern your access to and use of our website, products, and related services.

The website is operated by ZUPPIO, trading as ZUPPIO.SHOP

By accessing our website or placing an order, you agree to these Terms and the applicable policies published on our website, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree to these Terms, please discontinue use of our website.

Nothing in these Terms excludes or limits any consumer right that cannot lawfully be excluded or limited under applicable law.

2. Eligibility and Account Terms

You must be legally capable of entering into a binding contract to place an order with us.

If you are below the age of majority applicable under Indian law, you may use our services only with the involvement and supervision of a parent or legal guardian where legally permitted.

You agree to provide accurate, current, and complete information when creating an account or placing an order.

You are responsible for:

  • Maintaining the confidentiality of your account credentials.

  • Keeping your account information reasonably up to date.

  • Notifying us promptly if you suspect unauthorised access to your account.

  • Ensuring that activity conducted through your account is authorised.

We may suspend or restrict access to an account where reasonably necessary to protect customers, investigate suspected fraud, enforce these Terms, or comply with legal requirements.

We will not use this provision to unfairly deny applicable consumer rights.

3. Products and Availability

We offer products across various categories, which may include lifestyle products, accessories, home essentials, personal-use items, and other goods.

Product availability may change without notice.

We make reasonable efforts to display products accurately, including their descriptions, images, colours, dimensions, materials, and other relevant characteristics.

However, differences in screen settings, lighting, photography, or manufacturing tolerances may cause minor variations in appearance.

We will not knowingly misrepresent material product characteristics. If a product is materially different from its description or defective, your rights under applicable law remain unaffected.

Some products may have additional conditions, safety instructions, warranties, or usage restrictions. These will apply where properly disclosed and legally enforceable.

4. Pricing, Taxes, and Payments

All prices will be displayed in Indian rupees (INR) unless expressly stated otherwise.

The price applicable to an order will be the price presented during checkout, together with applicable taxes, shipping fees, and other charges disclosed before you confirm the purchase.

We make reasonable efforts to ensure pricing accuracy. If a genuine pricing error is discovered, we will address it in accordance with applicable law and communicate with affected customers as appropriate.

Payment methods may include:

  • UPI.

  • Credit and debit cards.

  • Net banking.

  • Digital wallets.

  • Cash on delivery, where offered.

  • Other payment methods displayed at checkout.

Available methods depend on our payment providers and may change over time.

You agree to use a payment method that you are authorised to use.

Payment processing may be handled by third-party providers subject to their applicable terms and security procedures.

We do not guarantee the availability of any particular payment method at all times.

5. Order Placement and Acceptance

Submitting an order constitutes an offer to purchase the selected products under the conditions disclosed at checkout.

An order confirmation email or message acknowledges receipt of your order. It does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the ability to review orders for availability, payment verification, delivery feasibility, suspected fraud, and other legitimate operational reasons.

If we cannot fulfil an order, we will notify you and, where payment has already been collected, arrange the applicable refund in accordance with law.

We will not cancel confirmed orders arbitrarily or use cancellation rights to avoid our legal obligations.

If an order is cancelled because a product is unavailable or we are unable to fulfil it, any refund due will be processed using the applicable payment provider or another lawful method.

6. Shipping and Delivery

Orders are processed and shipped in accordance with our Shipping Policy.

Delivery estimates are indicative unless expressly stated otherwise. Actual delivery times may depend on the destination, courier availability, weather, public holidays, and other circumstances.

We will make reasonable efforts to provide tracking information where available.

You are responsible for providing a complete and accurate delivery address and contact number.

If a delivery attempt fails because the address is incomplete, the recipient is unavailable, or other circumstances within the customer's control prevent delivery, we may coordinate a further attempt or alternative arrangement with the customer and courier.

Any additional charges must be disclosed and lawful.

Nothing in this section removes your rights where a delay, failed delivery, or non-delivery is attributable to us or otherwise gives you a remedy under applicable law.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy.

The applicable policy will explain eligibility, time limits, return procedures, refund processing, and any lawful exclusions.

We may request reasonable evidence of damage, defects, incorrect products, or other reported issues to investigate a claim.

We will not use procedural requirements to unfairly prevent customers from exercising their legal rights.

Nothing in our policies excludes any mandatory remedy available under applicable consumer protection law.

8. Promotional Offers and Discounts

We may offer promotional codes, discounts, sales, and other special offers.

Each offer may have specific conditions, including validity dates, minimum purchase values, eligible products, or usage limits.

Offer conditions will be disclosed where applicable.

Promotions cannot be combined unless expressly permitted by their terms.

We reserve the right to correct genuine promotional errors and address suspected abuse, subject to applicable law and fair treatment of affected customers.

9. Prohibited Uses

You agree not to use our website to:

  • Violate applicable laws or regulations.

  • Commit fraud or engage in deceptive conduct.

  • Interfere with website security or functionality.

  • Attempt unauthorised access to our systems or another user's account.

  • Introduce malicious software or harmful code.

  • Scrape, copy, or exploit website content through unauthorised means.

  • Submit false, misleading, or fraudulent orders.

  • Infringe intellectual property or other legal rights.

  • Harass, threaten, or abuse our employees, customers, or service providers.

  • Use our services for any other unlawful purpose.

We may take proportionate action against misuse, including restricting access where justified.

Any action taken will remain subject to applicable law.

10. Intellectual Property

Unless otherwise stated, the website's branding, logos, text, graphics, photographs, design elements, and original content are owned by or licensed to ZUPPIO.

You may view and use the website for personal, lawful shopping purposes.

You must not reproduce, distribute, modify, or commercially exploit our protected content without prior written permission, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

11. Third-Party Services and Links

Our website may use third-party applications, payment gateways, logistics providers, and external links.

These services may operate under separate terms and privacy policies.

We are not responsible for the independent operations of third parties to the extent that the relevant matter is outside our reasonable control and the law permits such limitation.

This clause does not exclude responsibility for our own acts or omissions where we are legally responsible.

12. Disclaimer and Limitation of Liability

We strive to keep our website accurate, secure, and available. However, uninterrupted access cannot be guaranteed.

To the extent permitted by applicable law, ZUPPIO will not be liable for indirect or consequential losses that were not reasonably foreseeable and that are not otherwise recoverable under applicable law.

Nothing in these Terms excludes or restricts liability for fraud, wilful misconduct, negligence where liability cannot lawfully be excluded, breach of a mandatory consumer obligation, or any other liability that cannot legally be limited.

Nothing in these Terms limits a customer's statutory rights or remedies concerning defective products, misleading representations, unfair trade practices, or other matters covered by applicable consumer protection law.

Where liability may lawfully be limited, any limitation will be applied only to the extent permitted by applicable law.

13. Indemnity

To the extent permitted by law, you may be responsible for direct losses reasonably arising from your unlawful misuse of our website, fraud, or infringement of another party's rights.

Nothing in this section makes you responsible for losses caused by our own unlawful acts or omissions or removes any consumer protection available to you.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we handle personal information.

Please review that policy to understand our data practices.

15. Changes to These Terms

We may update these Terms when required by changes in our business, services, or applicable law.

Revised Terms will be published on WWW.ZUPPIO.SHOP / ZUPPIO.SHOP with an updated date.

Changes will apply prospectively unless otherwise permitted by law. Where notice or consent is legally required, we will take the necessary steps.

An update to these Terms will not remove rights that have already accrued to customers.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to mandatory consumer protection provisions and the jurisdiction of any competent forum or authority, disputes arising from these Terms will be submitted to the competent courts at BANGALORE, KARNATAKA, INDIA.

Nothing in this clause prevents a consumer from approaching a consumer commission, regulator, or other forum that has jurisdiction under applicable law.

17. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

The invalid provision will be interpreted or modified only to the extent necessary to make it enforceable where legally permitted.

18. Contact Information

For questions about these Terms, please contact:

ZUPPIO
Trading as: ZUPPIO
Email: INFO@ZUPPIO.SHOP
Website: WWW.ZUPPIO.SHOP / ZUPPIO.SHOP