Privacy policy

Last updated: October 27, 2026

1. Introduction

Welcome to ZUPPIO, accessible at zuppio.shop.

This Privacy Policy explains how Zuppio, operating as Zuppio.shop we, collects, uses, stores, shares, and protects personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

We respect your privacy and are committed to handling your information responsibly and transparently.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will seek your consent before undertaking the relevant processing.

Business details:

  • Store Name: ZUPPIO
  • Legal Business Name: ZUPPIO 
  • Website: www.zuppio.shop / zuppio.shop
  • Email: info@zuppio.shop

2. Information We Collect

Depending on how you interact with our store, we may collect the following categories of information.

2.1 Personal and Contact Information

This may include:

  • Full name.
  • Email address.
  • Telephone or mobile number.
  • Billing address.
  • Shipping or delivery address.
  • Other contact details you voluntarily provide.

2.2 Order and Transaction Information

When you place an order, we may process information relating to:

  • Products purchased.
  • Order number and purchase date.
  • Order value, discounts, taxes, and applicable charges.
  • Billing and delivery details.
  • Payment status and transaction references.
  • Returns, refunds, exchanges, and customer support requests.

Payments may be processed by third-party payment providers. We do not intentionally store complete payment card details on our own systems unless specifically required and lawfully supported by our payment arrangements.

2.3 Account Information

If you create an account, we may collect your login credentials, account preferences, saved addresses, and related account information.

Authentication information is handled according to the security arrangements of the relevant platform and services.

2.4 Technical and Usage Information

When you browse our website, certain information may be collected automatically, including:

  • IP address.
  • Browser type and device information.
  • Operating system.
  • Pages viewed and links clicked.
  • Referring website or traffic source.
  • Approximate location derived from technical information.
  • Website performance, diagnostic, and security information.

2.5 Communications

If you contact us, we may retain the information you provide through email, contact forms, telephone, social media, or other customer service channels.

2.6 Information from Third Parties

We may receive relevant information from payment processors, shipping providers, fraud-prevention services, advertising platforms, and other service providers where permitted by law.

We do not intentionally collect more personal information than is reasonably necessary for the purposes described in this policy.

3. How We Use Your Information

We may use personal information for the following purposes:

  1. Order fulfilment: To process purchases, arrange delivery, manage payments, and provide order updates.
  2. Customer support: To respond to questions, complaints, return requests, and refund enquiries.
  3. Account management: To maintain customer accounts and provide requested services.
  4. Payments and fraud prevention: To verify transactions, investigate suspicious activity, and protect customers and our business.
  5. Website improvement: To understand how customers use our store and improve its performance, usability, and product selection.
  6. Marketing: To send promotional messages, offers, product updates, and newsletters where permitted by applicable law and subject to your preferences.
  7. Legal and regulatory compliance: To maintain required records, respond to lawful requests, and comply with applicable obligations.
  8. Business administration: To manage accounting, customer relationships, disputes, and legitimate operational requirements.

We will not use personal information for materially different purposes without obtaining consent where required or establishing another lawful basis for that use.

4. Legal Basis and Consent

We process personal information in accordance with applicable Indian law.

Depending on the activity and the law in force, processing may be based on your consent, steps necessary to provide a service you request, compliance with legal obligations, or another lawful basis that applies to the processing.

Where consent is required, you may withdraw it using the method described in the relevant communication or by contacting us. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Withdrawing consent may prevent us from providing certain services where the relevant information is necessary to deliver them.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

  • Keep your shopping cart functional.
  • Remember preferences and settings.
  • Support account authentication and security.
  • Understand website traffic and performance.
  • Measure advertising effectiveness.
  • Personalise content or marketing where permitted.

Some cookies are necessary for the website to function. Others may be optional, depending on their purpose and applicable requirements.

You can manage available cookie preferences through our website's cookie controls, where provided, and through your browser settings. Blocking certain cookies may affect website functionality.

Deleting cookies from your browser may not automatically withdraw consent previously recorded by a separate consent-management system.

6. Third-Party Services

We use third-party services to operate our store and provide related services. These may include:

  • Shopify: E-commerce hosting, storefront functionality, checkout, and store administration.
  • Payment providers: Payment processing, transaction verification, and refunds.
  • Shipping and logistics providers: Order collection, delivery, tracking, and returns.
  • Analytics providers: Website performance measurement and usage analysis.
  • Marketing platforms: Promotional communications and advertising measurement.
  • Customer support providers: Communication and customer service management.

The providers actually used by our store may change over time.

These providers may process relevant information under their own terms, privacy policies, contractual obligations, and applicable laws. Their processing practices are not entirely controlled by us.

Some providers may process or store information outside India. Where applicable, we will take steps required by Indian law concerning such transfers and the use of service providers.

We encourage you to review the privacy policies of relevant third-party providers.

7. When We Share Information

We may disclose personal information to:

  • Service providers who help us operate our business.
  • Payment processors and financial institutions involved in transactions.
  • Delivery partners responsible for shipping and returns.
  • Professional advisers, auditors, and insurers where reasonably necessary.
  • Government authorities, regulators, courts, or law-enforcement bodies where legally required.
  • Other parties where you have directed us to share information or provided the necessary consent.

We may also disclose relevant information in connection with a business restructuring, merger, acquisition, or transfer, subject to applicable legal requirements and appropriate safeguards.

We do not sell personal information to third parties as a standalone commercial product.

We limit disclosures to information reasonably necessary for the relevant purpose, subject to applicable law.

8. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse.

Depending on the circumstances, these measures may include:

  • Access restrictions.
  • Secure connections.
  • Appropriate authentication controls.
  • Use of established payment processors.
  • Monitoring and incident-management procedures.
  • Staff or contractor confidentiality obligations.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution, security, and legal compliance.

Retention periods vary according to the type of information and the reason it was collected.

Where information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise dispose of it securely, subject to applicable law and legitimate record-retention requirements.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request information about personal data we process about you.
  • Request correction or updating of inaccurate or incomplete information.
  • Request erasure of personal data where legally applicable.
  • Withdraw consent where processing relies on consent.
  • Raise concerns or submit a grievance regarding our handling of personal information.
  • Seek other remedies available under applicable law.

You can exercise relevant rights by contacting info@zuppio.shop

We may need to verify your identity before responding. We will respond within the time required by applicable law.

Certain information may need to be retained to complete transactions, comply with legal obligations, or resolve disputes. Where this applies, we will explain any relevant limitations to your request.

Where applicable law permits or requires a grievance officer or other designated contact, their details will be published below.

Grievance Officer / Privacy Contact: Team Zuppio
Email: info@zuppio.shop

11. Children's Privacy

Our website is intended for general shopping by customers who are legally able to make purchases.

We do not knowingly collect children's personal data in circumstances where doing so would violate applicable law. Where age-related consent, parental consent, or other safeguards are legally required, we will follow those requirements.

If you believe that a child has provided personal information to us inappropriately, contact info@zuppio.shop so that we can assess the matter and take appropriate action.

12. Marketing Preferences

You may opt out of promotional emails by using the unsubscribe instructions included in the relevant email or by contacting info@zuppio.shop.

Where applicable, you may also manage promotional messaging preferences through the relevant communication channel.

Opting out of marketing will not necessarily stop essential communications concerning orders, payments, deliveries, refunds, security, or other services you have requested.

13. External Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices of websites that we do not operate. Please review their privacy policies before sharing personal information with them.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, technologies, services, or legal obligations.

The revised policy will be published on zuppio.shop with an updated revision date.

Where required by applicable law, we will provide notice or obtain consent before implementing relevant changes.

15. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

16. Contact Us

For questions, privacy requests, or complaints relating to this Privacy Policy, contact:

ZUPPIO
Trading as: Zuppio.shop
Email: info@zuppio.shop
Website: www.zuppio.shop / zuppio.shop 

We will review and respond to privacy-related enquiries in accordance with applicable law