Shipping policy

Last Updated: 25/10/2026

At Zuppio, we want your shopping experience to be simple, convenient, and transparent. This Shipping Policy explains how we process, dispatch, and deliver your orders.

1. Order Processing Time

Orders are generally processed within 7 business days after order confirmation and, where applicable, successful payment verification.

Business days exclude Sundays and public holidays unless otherwise stated.

Order processing includes payment verification, order preparation, packaging, and handover to the shipping partner.

Orders placed during major sales, promotional events, or public holidays may require additional processing time.

If we anticipate a significant delay, we will make reasonable efforts to notify you using the contact details provided with your order.

2. Shipping Methods

Depending on your delivery location, available shipping methods may include:

  • Standard courier delivery.

  • Express delivery, where available.

  • Regional or local delivery, where offered.

  • Cash-on-delivery fulfilment, where supported.

  • Other delivery options displayed at checkout.

The available method will depend on the product, destination, courier coverage, and checkout options.

We will communicate the applicable shipping method before you complete your purchase where the information is available at checkout.

3. Estimated Delivery Time

Estimated delivery times are as follows:

  • Standard shipping: 7 BUSINESS DAYS.

  • Express shipping: 5 BUSINESS DAYS, where available.

  • Local delivery: 2 BUSINESS DAYS, where available.

  • Remote or non-serviceable locations: Delivery may require additional time or may not be available.

Delivery estimates generally begin after the order has been processed and handed over to the shipping partner, unless stated otherwise.

These are estimates rather than guaranteed delivery dates unless we expressly confirm a guaranteed service.

Actual delivery times may vary because of location, courier capacity, weather conditions, public holidays, transport disruptions, or other circumstances.

4. Shipping Charges

Shipping charges will be displayed at checkout before you place your order.

Our current shipping structure is:

  • Standard shipping: Same day RS. 40.

  • Express shipping: RS. 79.

Shipping charges may vary by destination, product size, weight, or delivery method.

We will not add undisclosed shipping charges after an order is placed except where an additional charge is lawfully agreed upon.

5. Order Confirmation and Tracking

Once your order is confirmed, we will send an order confirmation to the email address or mobile number provided.

After dispatch, we will share tracking information where available.

Tracking details may take some time to become active after the shipping partner receives the parcel.

You can use the tracking link or reference number provided to check the latest available delivery status.

If you have not received tracking information within [TRACKING UPDATE TIME], contact us at info@zuppio.shop with your order number.

6. Delivery Address and Contact Details

Please check your delivery address, postcode, and contact number carefully before confirming your order.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If you need to correct your address, contact us as soon as possible at info@zuppio.shop

We will try to accommodate the request where operationally possible.

7. Failed Delivery Attempts

A delivery may fail because the recipient is unavailable, the address is incomplete, access to the delivery location is restricted, or other circumstances prevent successful delivery.

Where possible, the courier may make another delivery attempt or contact you for additional information.

If a parcel is returned to us, we will contact you to discuss the available options, which may include redelivery or a refund where applicable.

Any redelivery charges will be communicated in advance and applied only where lawful.

8. Delayed, Lost, or Missing Orders

If your order appears delayed or has not arrived within the estimated delivery window, contact us at info@zuppio.shop.

Please provide your order number and any relevant tracking information.

We will coordinate with the shipping partner to investigate the issue and determine the appropriate next steps.

If an order is confirmed lost, not delivered, or otherwise unfulfilled, we will work with you to provide the remedy required under applicable law and our published policies.

Customers will not be required to resolve a shipping-provider dispute themselves where the responsibility rests with us.

9. Damaged or Incorrect Deliveries

Please inspect your order when it arrives.

If your parcel contains a damaged, defective, incomplete, or incorrect product, contact info@zuppio.shop within [REPORTING TIMEFRAME] of delivery where reasonably possible.

Include:

  • Your order number.

  • A description of the problem.

  • Photographs or other reasonable evidence, where available.

We will review the issue and explain the available remedy, which may include replacement, exchange, repair, or refund, depending on the circumstances and applicable law.

Failure to report an issue within the suggested timeframe will not automatically remove a legal right that cannot lawfully be restricted.

10. International Shipping

International shipping is [AVAILABLE].

If international shipping is available, the destinations we serve will be listed at checkout or on the relevant shipping information page.

International orders may be subject to customs duties, import taxes, clearance charges, or other fees imposed by the destination country.

Unless expressly stated otherwise, these charges are the responsibility of the recipient to the extent permitted by applicable law.

Delivery times may vary because of customs clearance and international transport.

We will communicate any applicable shipping restrictions or additional charges before purchase where reasonably possible.

11. Force Majeure and Unavoidable Delays

Delivery may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, public emergencies, transport disruptions, or government restrictions.

Where such circumstances cause a significant delay, we will make reasonable efforts to communicate relevant updates.

This section does not remove obligations or consumer remedies that continue to apply under law.

12. Contact Us

For shipping questions, delayed orders, tracking assistance, or delivery issues, contact:

ZUPPIO
Email: info@zuppio.shop
Customer Support Hours: MON - FIR